Child Protective Services / Children and Youth Services CYS showed up at our door on a Tuesday and I didn't sleep for two days after. Phil got on the phone with me that same week, walked through exactly what the investigation process would look like, and didn't sugarcoat anything, but for the first time since it started I felt like someone actually had a plan. We're still in it, but I know what's coming next at every step now instead of being blindsided.
Straightforward, responsive, and didn't talk down to me. Answered questions the same day, every time. Would call again if I needed to, hopefully I won't.
My custody case dragged on for almost a year before I found this firm, and the difference in preparation was night and day. Matt had a binder for every hearing: every text message, every missed pickup, all of it organized before we walked in. The judge noticed. I finally felt like I wasn't just hoping for the best.
Child Protective Services / Children and Youth Services Got a call from the school that a caseworker wanted to talk to my son and I panicked and emailed the office at like 9pm. Someone actually got back to me within the hour. That responsiveness mattered more than I expected it to.
What stood out to me was how clearly everything was explained. I'd sat through consultations with two other attorneys before this one and left more confused than when I walked in. Here, every step of the divorce process was laid out in plain language, timelines included, so I always knew where things stood.
Handled a contract dispute for my small business. Organized, on top of deadlines, and gave me realistic expectations from the start instead of over-promising. Appreciated the honesty even when it wasn't what I wanted to hear.
Child Protective Services / Children and Youth Services I want other parents going through this to know it does get more manageable. I came in completely overwhelmed, convinced I was going to lose my kids over a misunderstanding. Kinshield took the time to actually understand our situation before doing anything, and by the time we got to court I felt prepared instead of terrified. Still a hard process, but I wasn't doing it blind.
Professional from the first phone call to the last hearing. What I appreciated most was that they treated my situation like it mattered, not like another file on the stack. Custody and support were both part of my case and they kept everything moving without me having to chase for updates.
